Privacy
How we look after your information
When you contact Scottish Animal Welfare, you may need to give us some personal information. This page explains what we collect, why we need it and how we look after it.
Scottish Animal Welfare is responsible for personal information collected through this website.
Our postal address is Second Floor, 48 West George Street, Glasgow, G2 1BP. This address is for clerical and postal correspondence only.
If you have a question about your personal information or how we use it, please contact us using the contact form on this website.
What Information Do We Collect?
When you contact us through the website, we may ask for your name, address, email address, contact number and information about your enquiry.
Depending on why you are contacting us, you may also provide information about an animal, photographs, details of an animal's circumstances or its location.
We only ask for information that is relevant to dealing with your enquiry or report.
How Do We Use Your Information?
We use the information you give us to deal with the reason you contacted us. This may include responding to an enquiry, helping an animal, assessing a welfare concern, dealing with a rehoming enquiry, recording your interest in offering an animal a home or responding to volunteering interest.
We may also contact you if we need more information to deal with your enquiry or report.
We only use personal information where we have a lawful reason to do so.
Welfare Reports
Your information is confidential
You can make a welfare report anonymously.
If you choose to give us your contact details, we may use them to contact you about your report, clarify information or help us locate the animal.
Your personal details will never be disclosed to the person you are reporting.
This includes your name, address, email address, telephone number and any other information that could identify you as the person who made the report.
Location Information
Where location would help us find an animal, the website may offer a "Use my current location" option.
Your device location is only requested when you actively choose this option and give your browser permission to provide it.
You can provide the animal's location manually instead.
Photographs
Some forms allow you to send us photographs that may help us understand an animal's condition or circumstances.
Only send photographs that are relevant to your enquiry or report. Never put yourself or anyone else at risk to obtain a photograph.
Sharing Information
We do not sell your personal information.
Where it is necessary to help an animal or deal with an animal welfare matter, information may be shared with appropriate people or organisations where there is a lawful and legitimate reason to do so.
We will only share information that is reasonably necessary for that purpose.
The personal details of somebody making a welfare report will never be disclosed to the person being reported.
How Long Do We Keep Information?
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, or where we need to retain it for legal, animal welfare or administrative reasons.
Information that is no longer required will be securely deleted or disposed of.
Keeping Your Information Safe
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
Information submitted through this website is handled only for legitimate Scottish Animal Welfare purposes.
Children
If you are a child and need help or are worried about an animal, please ask a parent, guardian or another responsible adult to contact us on your behalf.
Cookies
The website may use essential technical features needed for security and for website forms to work correctly.
If non-essential cookies or similar technologies are introduced, visitors will be given appropriate information and choices where required.
Your Information, Your Rights
You have rights over your personal information under UK data protection law.
These can include asking us what information we hold about you, asking us to correct inaccurate information, requesting deletion in appropriate circumstances, or asking us to restrict how information is used.
If you want to ask us about your information or exercise one of your rights, please use the contact form on this website.
If You Have a Concern
If you are concerned about how Scottish Animal Welfare has handled your personal information, please contact us so we can look into it.
You also have the right to raise a concern with the Information Commissioner's Office, the UK's data protection regulator.
Changes to This Policy
We may update this Privacy Policy when our website, services or legal obligations change. The version published here is the current version.